Terms & conditions of stay

Saulės Namai Bed & Breakfast

Managed by Ms Agota Lukšaitė
Address: Saulės 15, 10310, Vilnius, Lithuania
Tel: +37052106112
Mobile: +37061006005
Email: hotel@saules-namai.com
Web: saules-namai.com

Thank you for choosing to book with Saulės Namai Bed & Breakfast. We look forward to welcoming you to our family home. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices

The standard price includes accommodation and buffet breakfast. Vegetarians are welcome but we must know your requirements prior to arrival.

Booking Confirmation & Deposit

100% of the first night might be charged any time after the booking if you are booking one night. If you are booking more then 2 nights – 30% of the whole stay may be charged.

All bookings by email are confirmed by email.

Cancellation of booking

All cancellations should be done 72 hours prior to the day of arrival to be exempted from the cancellation charges. This is equivalent to 1 day’s retention charges. All No shows will also attract 1 day’s retention charges. A non-refundable reservation fee of 100% of the reservation is billed to the credit card used to guarantee the room reservation.
By making your booking, our agreement is a legal contract and you agree to our terms and conditions.
Should your travel arrangements change you should inform us as soon as practicable to allow us to reallocate the room(s).
Notice of cancellation of booking: providing we have at least 72 hours notice of cancellation no payments will be due. However if you fail to notify us after this period 100% of the first night will be charged.
If you need to cancel the booking due to adverse weather conditions or exceptional family circumstances we are happy to transfer your booking to another date if at all possible should this be acceptable.

Payment

Payment should be made on arrival by either cash, credit or debit card, We do not accept some credit/debit cards so please ask if your card is acceptable. All credit card transactions are secure and no data collected is offered to third parties for any reason. All transactions comply to the relevant legal requirements at the time of the transaction.

Non-availability of Accommodation

We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation, if we were unable to find suitable accommodation our liability would not extend beyond this point.

Pets

Pets are allowed. Charges may apply.

Acceptance of Children

Children are welcome. Children under the age of 12 stay for free in the same room with their parents.
Children up to 12 years are not charged per person, but you have to make sure the room type is suitable for you.

Arrival

Your accommodation will be available to you from 2.00 pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags, pay for your stay and collect your room keys at an earlier time by prior arrangement.
It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).
Early check-in is subject to availability. For guaranteed early check-in, room requires to be reserved from the previous night. Rooms are held until 4.00 pm on the day of arrival unless guaranteed by a credit card or deposit.

Late arrival procedure

Please ensure you contact us to let us know if you will be arriving later than 20.00pm, and inform us of your new estimated time of arrival.

Room Vacation

Check-out time is 12:00 pm. Late check-out on request if available.

Rooms

We kindly remind that our B&B is a peaceful place therefore no loud noises, jumping or any other loud activities are allowed in the room in order to provide a pleasant stay for every guest. We are located in a nice wooded area that is fit for sports and other outdoor/loud activities.

Smoking

There is a no smoking policy in force at Saulės Namai B&B.

Smoking in the garden is acceptable.
There is a fire alarm system in operation and if this is set off by guests smoking anywhere in the house you will be asked to vacate the premises and forfeit any monies paid, this is non-negotiable.

Damages and Breakages

Please take care when staying in our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Guarantee Policy

All bookings must be guaranteed at the time of reservation by credit / debit card or advance payment.
The payment cards of Visa / Mastercard / Maestro are accepted.

Photo Identity Policy

All Guests are requested to produce the Government Approved photo identity card and Valid Passport and Visa for Foreign Nationals upon arrival.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

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